Responsible Gaming at 99ab — Play Safe, Play Smart

1. Age Restriction Policy

99ab operates exclusively as an adult gaming platform. Players must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting activity on the platform. This is a strict, non-negotiable requirement and applies to all players across Bangladesh regardless of their city of residence — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or any other location.

During the account registration process, every player is required to confirm their date of birth and agree to our terms, which include the age requirement. Before any withdrawal request is approved, 99ab's compliance team conducts a KYC (Know Your Customer) check that verifies the player's identity and confirms that they meet the minimum age threshold. Players who are found to have misrepresented their age will have their account immediately closed and any funds held will be subject to review in accordance with our Terms and Conditions.

We actively encourage parents and guardians to take steps to prevent underage individuals from accessing online gambling platforms. Please see the Protecting Minors section of this page for specific guidance.

2. Recognising Problem Gambling

Problem gambling — also known as gambling disorder — is a condition in which a person is unable to control their gambling behaviour despite negative consequences for their finances, relationships, mental health, or work life. It can affect anyone, regardless of age, income, or background. Awareness is the first step toward getting things back on track.

At 99ab, we want every player to understand the warning signs of problem gambling, both in themselves and in people they care about. The following are commonly recognised indicators that gambling may be becoming a problem.

If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to take action now. 99ab provides several self-management tools described in this page, and our support team is available 24/7 to assist you.

3. Self-Management Tools

99ab provides a suite of in-account player tools that put you in direct control of your gaming activity. These tools are available free of charge to all registered players at any time and can be activated or adjusted by contacting our support team at [email protected]. There is no waiting period to reduce limits or activate protective tools — those changes take effect immediately.

4. Self-Exclusion Program

Self-exclusion is the most direct tool available to players who feel they need a significant break from gambling. When you self-exclude on 99ab, your account is fully suspended — you cannot log in, deposit, wager, or receive promotional communications for the entire duration of your chosen exclusion period.

How to Self-Exclude on 99ab

To activate self-exclusion, contact our support team by email at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your chosen exclusion duration. Our team will confirm the exclusion by return email, typically within one hour of receipt during normal operating hours.

Available Self-Exclusion Periods

• 30 days — A short-term break to regain perspective on your gaming habits.
• 90 days — A medium-term exclusion for players who need more time away.
• 180 days — A six-month break recommended for players experiencing sustained difficulties.
• 1 year — A full twelve-month exclusion for serious cases.
• Permanent (5 years minimum) — Permanent closure of your account. Requests to reopen a permanently excluded account will not be considered for a minimum of five years from the exclusion date.

5. Deposit and Loss Limits

Setting deposit and loss limits is one of the most practical steps you can take to keep your gambling activity within affordable boundaries. 99ab supports both deposit limits and loss limits, each configurable on a daily, weekly, or monthly basis.

Deposit limits cap the total amount of money you can add to your 99ab account within the chosen period. For example, if you set a weekly deposit limit of ৳5,000, you will not be able to deposit any additional funds once that threshold is reached, regardless of how many separate transactions you attempt.

Loss limits cap the total net loss you are permitted to sustain within a set period. If your net loss for the week reaches ৳3,000 and you have a ৳3,000 weekly loss limit active, your ability to place further bets will be suspended until the limit period resets.

There is no minimum or maximum limit amount — you set the figure that is right for your personal budget and comfort level. To set or modify your limits, contact [email protected] at any time. Reductions to limits are applied immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before taking effect, which gives you time to reflect on the decision.

6. Time-Out and Cooling-Off Features

A time-out differs from self-exclusion in that it is intended as a short-term pause rather than a longer-term break. It is ideal for players who feel they have been playing too frequently or intensively over a short period and simply need a few days to reset without going through a full self-exclusion process.

Available Time-Out Durations

• 24 hours — An overnight pause, useful when you feel emotions are running high after a losing session.
• 48 hours — A weekend break option.
• 7 days — A full week away from the platform.
• 14 days — A two-week cooling-off period.
• 6 weeks — An extended break before deciding whether to self-exclude more formally.

During a time-out, your account is suspended in the same way as a self-exclusion — no logins, no deposits, no wagering, and no promotional emails. Any existing account balance is preserved and will be available when the time-out expires. To request a time-out, email [email protected] with your username and preferred duration.

7. Protecting Minors

99ab takes the protection of children and young people very seriously. We recognise that in Bangladesh, as in many countries, household devices are often shared between adults and minors, and we urge all adult players to take reasonable steps to prevent young people from accessing gambling platforms.

Recommended Steps for Parents and Guardians

• Keep your 99ab login credentials private and never share your username or password with anyone in your household.
• Log out of your 99ab account fully after each session — do not leave a session active on a shared device.
• Consider using parental control software on shared devices to restrict access to online gambling websites. Products such as Net Nanny, Norton Family, or Qustodio are well-regarded options.
• Set up separate user profiles on shared computers or mobile devices so that young people use a profile that cannot access your saved login credentials.
• Talk openly with young people in your household about the risks of gambling and the legal age requirements.

If you suspect that a minor has accessed or is attempting to access 99ab, please contact us immediately at [email protected]. We will investigate and take appropriate action, including permanent closure of the relevant account if necessary.

8. Getting Help and Support

Reaching out for help is a sign of strength, not weakness. If you feel that gambling has become a problem for you — or for someone you know — we want you to know that support is available and that 99ab will work with you, not against you, when you need it.

Our dedicated responsible gaming support team can be reached by email at [email protected], 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6). When you reach out, please include your account username and a brief description of the issue. All communications regarding responsible gaming are treated with complete confidentiality.